Rating  - Worst phone ever!!!
I bought this about 4 months ago since I needed a phone of schedule management. The screen was a bit small, keyboard was also small, response time sometimes became slow, etc. But, it was okay. I can stand minor problems as far as the phone and schedule management work fine.
A problem occured about one month ago. Suddenly, speaker does not work!!! as some previous users noted here. I sent it to Palm for repair. It was supposed to take 6 to 9 business days, but I just got it back. It's been almost one month!!!
Moreover, they sent me back a brand new one, which does not make me happy at all. This Centro model has so many problems, esp. speaker, that the repair center couldn't fix it and had to send me the brand new one!!! As I talked to a representative to check my phone status for repair, I remember she said there were many repair requests for Centro so that it could take more than normal 6-9 business days.
What I am saying is they could not fix it and had to send me the brand new one, which I don't know if it will have the same speaker problem in the future.
Do not consider Centro!!! I don't think the speaker problem is just bad luck.
Rating - awful repair service
Had the phone 4 months. Speaker broke. Called Palm service. After 20 minutes of going through the menu finally got an idiot in Phillipines. Couldn't understand him and finally gave up. The phone is OK, but the service is worthless. I wouldn't buy another palm for this reason.
Rating  - Not a particularly good phone...
This phone is relatively small and stylish. In addition, it has considerable number of features. For example, it has pTunes (Sprint's music player), Palm's calender, contact software, etc. a built-in camera and video recording capability, the ability to take micro SD cards (good at expanding memory) and voice memo capability, among other features.
The problem is that many of these features do not work particulary well relative to other cell phones and the fact that the phone is so small causes serious trade-offs. The problems stemming from small cell phone size are very serious. The most serious, if not the most serious, is the fact that the buttons are far to small to operate for most people. Unless you are midget or a woman with manicured nails the buttons are quite a challenge to operate. The second serious problem, again stemming from size, is small battery capacity. For casual cell phone use it suffices for a day but if you need to use this all day for business it definitely runs out of juice well before the end of the day. You will need to perpetually be charging it at client sites. With respect to the battery capacity problem, an additional problem is that the phone gives you no warning regarding the imminent demise of the battery. This is especially a problem as the phone, unlike most others, when it runs out of juice just shuts down and, when turned off for a few minutes, refuses to come back on (even for a few seconds).
With respect to other problems, the Sprint broadband related features (ie, Sprint TV and web) are quite slow though not much slower than most other phones. But the promise of the technology is definitely behind what is delivered. Other problems include poor cell phone camera and video. Not that any cell phone camera and video are particularly good (most are quite bad) but the Centro's are bad by even these standards. The pTunes feature only allows you to purchase music from Sprint's store (though it does permit downloading of your own music from CD) - not a particularly good option considering the store does not have spectacular selection.
In short, this phone is not recommended. Purchasing a bigger phone with bigger buttons that are actually useable and a battery life that can last carry one through a business day are much better options.
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Update:
8 months after purchase the phone would automatically reboot itself everytime the internet was accessed. What a waste.
Rating - Sprint Service is the WORST
A word about Sprint: They used to be the best, and they are now the worst. The absolute worst.
If you call them today, July 15'th 2008, you will get through the prompts until you are given a wait-time and then the systems tells you to call back later and hangs up on you. I'm not surprised at all. They got rid of 80 % of their customer service workforce.
Things have appeared on my bill for a year that shouldn't be there. I have made 5 attempts to fix this and finally gave up. A lady from Sprint called me trying to sell something and extend my contract, I laughed so hard, that she actually tried to fix my problems. She said she did and of course, it's still on my bill.
I'm turning off my phone today...
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