Rating  - Customer Service at Digital Tech (bah humbug) Update 11-14-08
Buyer beware at Pure Digital
I received from Amazon my (Flip Video Ultra Series Camcorder, 60 Minutes (Orange) on July 31st 2008 Initially all went well and the quality was great and no problems with software. however I noticed a problem getting the camera to start and stop, it continued to worsen and I decided to contact tech support on October 11th 2008. After several email exchanges I was given a RMA# but no offer to send a prepaid label, believing that as it was still in warranty, I paid $7.00 to ship UPS. Than on a web search regarding problems with this item I was amazed at the number of very negative responses to their customer service and did discover that some has been issued prepaid labels and when I challenged them about that was told that it was not their policy to pay shipping, however they would make an exception and attached a prepaid label (now was too late as I has already paid shipping and requested a refund which was denied) I requested was action was being taken on my start/stop problem and the only answer I got was that it was being returned to me. They were unable to save any of my video's (that was not an issue)
So I urge you to consider well before you make a purchase
If you ever need customer service, BE AWARE
I am awaiting return to see if the problem has been fixed
I did receive a refurbed item and thus far it has worked fine, however I did not get a refund on my shipping charges therefore I will not rate this item any differently
Rating  - Flip Video Ultra
Flip Video Ultra Series Camcorder, 60-Minutes (Black)
I am amazed by the smallness of the Flip and the video that I can get with this. For walking around and capturing short clips this is great.
Next time I will get one that has more than 60-minutes and a tripod to go along with it for shooting longer clips.
Rating - easy to use...
My biggest fear was that SOMETHING about this would end up being hard to use, we are techno challenged to say the least - but this is the easiest to use piece of electronic equipment I've ever owned. Quality seems good so far (dropped and sat on - still works), video is clear, I love it.
Rating - Flip Video Ultra
Takes very clear pictures,easy to use and download to computer. Very satisfied with my camcorder!
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Customer Reviews for Pure Digital Technologies, Inc.,F260N,892684000441,0892684000441,B000V1MLCI, |
