Rating  - CUSTOMER SERVICE IS HORRID
Here's the good news, bad news on this seemingly ingenuous product. WHEN it works, it's great. Almost impossible to believe how well it works. BUT, I've had to replace my robot TWICE in the last two months due to one thing or another. Not only do you have to spend incredible amounts of time trouble shooting, buying and replacing parts before the company will replace your item, but you must do so at your own inconvenience and expense. It's a terribly frustrating process. The Customer Service people are rigid, difficult to understand in some cases because of language barriers. The company will not replace your robot until they've received yours back, and then it takes WEEKS to see your replacement arrive.
Overall, I'd like my money back. It's not worth the aggravation, especially when I calculate the number of hours I've spent trying to get my problems resolved. I'd rather push my upright vacuum. DO NOT BUY THIS PRODUCT.
Rating  - Excellent SUPPLEMENT to vacuuming
If you are living in a moderately small house, townhome or apartment and want something to supplement your normal cleaning duties then the Roomba is something worth looking at. So to get this out of the way, does the Roomba actually work? It surprisingly does. It moves around your home in what appears to be an erratic fashion and cleans the floor just as it says it does. Now unfortunately it is not exactly what you might think it is. As a vacuum cleaner it is not all that powerful. Instead think of it more like a motorized broom. It picks up quite a bit of dirt and dust but it is not going to get the nitty gritty stuff that a regular vaccum will get due to its lack of suction. It gets the stuff you see, but probably not the mites you don't.
The Roomba 560 is rather "smart" avoiding most cables in your home. The sighting mechanism is not perfect on it though and it will occasionally run into things pretty hard, especially if they are irregular in shape. In most cases though the Roomba will not get tangled up on cords or stuck on rugs.
The dust compartment is rather small so you have to take that into account on how you use him. You cannot use him once a week as your main vacuum cleaner or he will just get too full too fast. Instead set him to go daily and be sure to empty him daily. That seems how he works best.
Other than that the Roomba is a striaght forward little robot that is super low maintenance and can pretty much take care of himself. Schedule him to run when you are out of the house and he will clean the floors for you just as you expect him to for the most part. He is best at hardwood and tile since he can really get into that. As I said before he just does not have the suction to dig into carpet, especially longer carpet.
Rating  - I Love This Product!
My neighbor loved her Roomba so much she demanded I purchase one. I did and absolutely love it. No, it's not perfect (mine is having a hard time finding its docking station when it's done cleaning--no big deal to me) . . . but it sure is better than nothing. I use it daily and find the floors to be vastly cleaner than ever before. I highly recommend.
Rating - The Roomba is a prototype and iRobot has no customer service
The Roomba requires extensive maintenance and cleaning in order to keep working. While the idea is interesting, the result is more like a success of a lab experiment rather than a consumer product. Furthermore, iRobot has no customer service at all. I ordered the free software update kit twice, it never arrived...
Rating - A real labor saver
We have pets that shed and so if we wanted to keep the hair up off the floors and carpet we needed to vacuum more than once a week. The Roomba does the job for us now. It runs three times a week and keeps our living room, dining room, and kitchen swept clean of dirt and hair. Granted it doesn't do deep vacuuming of the carpet but we can do that on a less frequent basis than before with our full size vacuum.
You will need to learn the fine points of using this wonderful device. For instance keep stuff up off the floor, don't leave cords exposed, and shut the door to the areas of the house that have such stuff exposed.
Overall I am very pleased with my Roomba and would recommend it to anyone.
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Customer Reviews for iRobot,560,853816560011,0853816560011,B000UUBCNO, |
