Rating  - Customer Service is TERRIBLE
The good news/bad news:
The product is WONDERFUL, but it is, after all, an electronic that may need to be replaced. It has seriously changed my life, and I would recommend this product IF you have the patience to deal with the morons who run their customer service department. My Scooba was under warranty, and after an exhaustive process with the CS people, they agreed to replace my Scooba with a brand new one. Here's the rub, I had to take the old Scooba, ship it back at my expense, and then wait until their warehouse received the damaged Scooba in their warehouse. From there, I had to wait another 2-3 weeks for my replacement. The most aggravating aspect for me was that the customer service agent actually acted as if he was doing me a favor. Given the fact that I already own two Roombas, and a Dirt Dog, and now, my broken Scooba, you'd think they'd have been more helpful in expediting replacements. Not so. I hope they get their act together.
Rating  - Great Floor washer
This is the best think ever happen to me, the first times you have to wash the same spot several times with in a week my hole floor was shining and it just take 45 minutes per zone to clean up.
Rating - I love my Scoomba, aka Ethel!
I have 3 children, 4 dogs, and a whole lot of hardwood floors (because of the dogs). Scoomba does an excellent job of shining my hardwoods and goes and goes throughout the main floor. My only recomendation is to buy an additional light house. However, this beauty works well with either the clorox solution or vinegar and water. My wood floors SHINE! While opening the Scoomba for cleaning is a bit of a chore, just work it gently and it will open for you. Even my friend that cleans our home every week has found the floors to be even better than her mopping. Love it, recommend it, just maintain her, she's wonderful :)
Rating  - good product which still has alot of room for improvement
as a floor scrubber and mop, it works great. now if only irobot can include maintainance guides on how to protect the soft/rubber parts and perhaps a docking option
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Customer Reviews for iRobot,350,853816350018,0853816350018,B000RTSFJ2, |
