Rating  - Don't try to use the warranty service
Good phone but unbelievably poor customer service and a useless warranty.
While I have enjoyed using my Moto Q over the past six months, its keyboard broke recently and I made the mistake of sending it to Motorola's warranty service facility in McAllen Texas. Although they repaired the phone, they then lost it within their facility. Their service web site lists it as "Shipped", but Fedex never received it. It's the classic mixup: each company is satisfied that the other company has my phone.
The real problem began when I tried to get someone at Motorola to help me retrieve the phone. I talked to about 10 people in Motorola's outsourced customer service system and they all apologized for my inconvenience and then transferred my call to another person outside the US. None of them could actually help me -- they're just computer jockeys 6000 miles away with no real knowledge or access to anything in the US. Motorola's repair center at 5700 South International Parkway in McAllen Texas is really a front for the actual service center just across the border in Reynosa Mexico. Both places are essentially walled off from the outside world and if they make a mistake, there is nothing you do can fix it. Kiss your phone goodbye!
The service situation at Motorola is grim and it's a reason to think twice before buying anything from Motorola. Since I won't be sending them anything for warranty service ever again, I will treat Motorola products as if they come without any warranty. If only I had just paid for local service and ignored the useless warranty. Live and learn...
Update: A US customer service person at 888-355-8422 finally contacted me and promised to track down my phone. Sure enough, it arrived a few days later. However, Motorola couldn't find anything wrong with it. They evidently didn't read my short, clear description of the phone's keyboard problem. It is completely reproducible and it makes the phone unusable. I am so fed up... Do not buy a Moto Q.
Rating - Expensive & Not Worth it!
I wish I had something great and positive to say about this phone. Sure it has some nice features, that is if you can get them to work and not, A. Drain the battery, B. Freeze up, C. Takes forever to access your
e-mail.
Why have these great features if you can't utilize them fully?
I have had this phone a year and the problems are getting progressively worse.
While checking my e-mail, if I get a text or a phone call and I try to exit the e-mail it will freeze up on me, I will have to power down the phone, and start it back up. It takes sometimes 5 minutes to download messages from e-mail but many times It won't download at all and I have to again restart the phone. Every time you restart the phone it further drains the battery. A charge on the phone doesn't last even a day, normally mid afternoon I have to charge it up again. Every time I finish using an application I go into task manager and delete that task so it isn't further draining the battery in the background.
If I have the phone on the charger and I have to power down the phone due to some quirky behavior as mentioned above, when you turn the phone back on there is a weird looking battery icon flashing, almost as if the phone doesn't realize it's already being charged. I then have to unplug the phone from the charger, power the phone down, turn the phone back on then put the phone back on the charger.
Then there is the mysterious signing in to MSN Mobile. The phone will sit there and try to sign it's self in. There again I'll have to go into Task Manager and try killing that application, sometimes this works sometimes I will have to power the phone down.
While Sprint has been as helpful as possible, one customer service representative, did tell me that cell phones with Windows operating systems on them have had many problems. The giant conglomerate we all know really fell down on msn mobile.
I will never ever get another phone with Windows application on it!!
While I have yet another year on my contract, Sprint offers you $75 dollars off on a new phone after your 12th month of service. It's not a lot of money toward another phone, but to me right now it's worth it to get another phone I don't have the hassles with I've had with the Motorola Q. Six More days! I can't wait!!!
The next phone I get I am going to really evaluate it and if I'm not happy with it, I will return it before the first 30 days is up so I am not stuck with another LEMON again.
If you're considering the Motorola Q my best advice I can give is, reconsider.
Rating - Bad Battery life ruins decent phone
This phone kept on just shutting itself down at random times. I was told by the Sprint rep, they have had many power problems with this phone. I'm on my 3rd battery. You have to plug it up every night to charge or it will absolutely not have any juice the nexy day. I'm strongly disappointed with this phone!!
Rating  - Great phone
I got this phone about a year ago. I love the features and the service is great. Im not using it for work, more just for personal use. If you plan to spend a lot of time using the internet on it, I would suggest getting the extended battery for it. It nearly doubles your battery life. With the included battery if you might get only 4 hours if you were on the internet non stop.
Rating  - Not a good choice
This may have been a good phone but the battery life is insanely short. I can't even get a full day of use with this phone-having to make sure I plug in by 3pm. The email is cumbersome and now will not send.
After 8 months of use I am in the market for a new phone, I would not recommend this phone to anyone!
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Customer Reviews for Sprint,MOTO Q,723755881976,B000MX2012, |
