Rating  - Gets the job done
Comparison is with Eureka Maxima bagless vacum cleaner which lost suction after 4 years. Here are my comments based on 5 uses in the last 4 weeks -
Pros -
-Does a pretty good job - strong suction. Removed the bad stuff - hair, dirt etc.
-Attachment works very well - can reach hard to reach places
-Beltless - had to replace my previous vacum belt 6 times
- No filters to buy - had spent ~ $50 over 4 years on filters
- Customer service available on weekdays
Cons -
- Suction pretty much the same as the maxima when I first purchased it 4 years ago new for $60. Can't say that it is a class above my previous vacuum cleaner
- The place where there is a black washer at the base was quite loose and I was not sure if it was causing loss of suction. I checked a brand new one in store and it was tight. Called customer service - and they said - "You bought it refurb - so can't expect to be like new !!" I thought that was not the best way to treat your customer - esp. when you claim "Factory refurbished like new". Afterwards I tightened it myself and for now it does not seem to affect suction. Was thinking of returning - but had lost packaging by then
- User manual poorly written - had a hard time figuring out how to remove the wand - at last used common sense to get it. Also some of the cool things such as removing the jar and throwing out the dirt, starting the vacuum are not easy to follow from the manual. Again use common sense
Others -
Might come back to change ratings if anything changes
Rating - I'm not sure about the vacuum itself, but customer service is lacking
Well, ordered this vacuum a couple weeks back, and it arrived in about 5 days which is great, but the hose was missing. It says in the manual to call Dyson directly rather than the retailer. I spoke with a gentelman that really tried to help me, but I wasn't sure if we were talking about the same part so I called customer serivce back and got a woman who talked to me like I was a dummy (you work for the company lady, not me) I ended up waiting another 5 days for the incorrect part to appear. I again, called back and got yet another representative and she said that they would send out the correct part, but it will take another 7-10 days. I asked if it could be rushed since I have an expensive new vacuum that is just sitting here. The representative said that they "don't offer that." My Husband then took the issue over and tried to talk with supervisors but could never get connected to one. I'm about ready to pack this thing up and send it back. If you want some advise, I would be wary to buy Dyson if there is any reason that customer service needs to be contacted, because they just can't help the customer.
Rating  - Best money I ever spent!
This vaccum more than lives up to it's reputation. I got it for $199 on some one day supersale. It picks up EVERYTHING. I love the way my house looks after a good dyson cleaning. Worth every penny and more!
Rating  - Nice but not perfect...
Well, I ordered the DC14 Remanuf. white vac. It arrived nicely packed with all the accessories and extra HEPA filter. I had a DC07 which I gave to my mother in law since they needed a vac and frankly, I did not see them spending what I did on it (they would have bought the cheapest one on sale...). However, when set up, the wand appeared not to fit onto the vac and came off because it would not click into place. I had called Dyson (great customer care) and after trouble shooting with me and having the DC07 on hand, figured that the wand was either defective or just from a different unit. They sent me a replacement wand under warranty (6 months only) via Priority mail and sure enough, it was a wrong wand (I later learned by going to the store that they put a DC15 wand of the same color on the vac I received). So, now, after Dyson made good, it is working like a champ. I could not tell it was a refurb. other than with a new unit you get a full 5 years of warranty while the refurb has 1/2 year. Dyson told me that you cannot buy an extended warranty or service plan from Dyson directly. Well, Amazon had it at 1/3 of retail so I really cannot complain...one word of caution, as with my DC07,the DC14 does make a grinding noise on many carpeted surfaces because of the agitator giving way when it is too much for the motor to turn it. It is noisy and at first you think the unit is broken. However, you can clean the agitator brush from hair and other debris picked up or just simply tilt the vac. up until it resets.
Rating - Dyson Vaccum (refurbished,, free shipping)
Loved it. But it did not come with directions to put together. It works GREAT. I was able to get rid of 3 vaccums (with their bags). It really cleans.
Go to the Product Information page
page 1 of 9 1 2 3 4 5 6 7 8 9
Customer Reviews for Dyson,09879-02,852184000860,0852184000860,B000B649VO, |
