Rating  - Couldn't Be Happier !
I ordered this product after a week long search of reviews and research with several different makes and models of toaster ovens. The Krups model FBC512 had great reviews on three to four different web sites and I decided to take a chance. I could not be happier with my decision! This toaster oven is very user friendly, is very attractive, is large capacity without taking up an entire counter top, and heats evenly with everything from toast to baking a dinner casserole. Our toaster oven is used several times a day at least six days a week; in the month and a half we have owned it, there has been nothing that I have been unhappy about.
Rating - Excellent quality
Uniform heat, durable heating elements, easy to clean, nice layout of controls. Worth the money.
Had to have it shipped twice, the first one was delivered into the ether. Great customer service from Amazon!
Rating - Best Toaster Oven By Far
I've had plenty of toaster ovens over the years, and this one is by far the best ever. Imagine...a toaster oven you can actually BAKE with! Novel idea. The convection bake option keeps the heat "even" while baking, like traditional size ovens - which is a real plus. The unit comes with two baking racks, a two piece non stick heavy duty broiler pan and a pair of tongs to slide the rack out and grab your toast. It's big enough to toast 4 large slices or 6 smaller ones. It's not cheap, but considering the quality, I think it's worth buying.
Rating  - Contains Defect Likely to Lead to Failure
I purchased this Krups Toaster Oven on August 22, 2006 in hopes that it would be just as great as the Krups electric coffee mill I have been using daily for about 30 years. It was great, until this morning. All of the controls (timer, etc.) appeared to work properly, but it no longer produced any heat. Since it is out of warranty coverage and I am a curious electrical engineer, I removed the covers to see what had failed.
One of the connections to the over-temperature protection device was burned off. I say burned because the wire strands were fused together by the heat when the wire melted through. Judging from the burnt and crumbling insulation and the burn marks at both terminals of the protection device, it appears that the second connection was faulty as well, and it was just a matter of which one was going to fail first.
While apparently of sufficient mechanical strength, the connections are not sufficiently robust electrically to carry the necessary current.
This is clearly a defect in design, materials, or workmanship - or perhaps all three.
So much for "Passion, Precision, Perfection". When I pay a premium price for a premium product, I expect better.
I sent my findings to Krups. In response, I got a "We regret to learn that you encountered any difficulty...", information about the one year warranty, and instructions for sending it in for repair. Not particularly helpful for a two year old product.
Unless Krups will verify that they have changed the design of these connections, which I have no reason to believe they have done, I strongly recommend against purchasing this product.
Go to the Product Information page
page 1 of 10 1 2 3 4 5 6 7 8 9 10
Customer Reviews for Krups,FBC4-13,010942202875,0010942202875,B00076TQ16, |
